Collection, processing and use of personal data

The protection of your data is important to us. To visit our online shop, you do not need to provide any data. We only store anonymized access data without personal reference, like e.g. The name of your internet service provider, the page from which you are visiting us, or the name of the requested file. For collecting data, cookies can be used, but they also collect and store the data exclusively in anonymous or pseudonymous form and do not permit any conclusion on your person.
Personal data is only collected if you voluntarily provide it to us during the order process, when opening a customer account or when registering for our newsletter. We use the collected data exclusively for the execution of the contract. After completion of the contract, your data will be blocked and deleted after expiry of the tax and commercial law provisions, unless you have expressly consented to any further use of data. If you sign up for our monthly newsletter with your email address, we use your email address for our own advertising purposes until you unsubscribe from the newsletter.

Data security

Your personal data is safe with us! They are encrypted and transmitted to us. Our websites are protected by technical measures against damage, destruction, unauthorized access.

Information and cancellation right

You will receive information about your data stored free of charge at any time without giving reasons. You can always lock, correct or delete your data collected from us. You may revoke the consent to us at any time for collection and use without giving reasons. Please contact support@biocraftlab.com.
(1) For the execution of purchase contracts (initiation, conclusion, settlement, warranties and reversal), for our services, the technical administration, our own marketing purposes and the securing of existing between you and us correspondence, we charge for the ordering process as well as the opening of a customer account personal data, which include: name, contact details, payment details, date of birth, email and telephone number. A transfer of your data may in principle be made to several companies, as far as this is necessary for the settlement of our contractual relationship, in particular in the following cases:
a) A transfer is always made for the purpose of delivery to the shipping company commissioned by us for this purpose. The passing on only includes data, which are necessary for a dispatch of the commodity.
b) If payment services are used for the payment transaction (eg Paypal, Stripe, Visa, Mastercard, Klarna etc.), your data will be forwarded to the used payment intermediaries. The same applies with regard to the credit institutions charged with the payment.
c) In the case of payment difficulties, a claim can be assigned to a collection agency. In addition, information may be sent to credit bureaus. The passing on of the personal data required for this purpose is based on the comments on the credit check.
The transferred data may be used by the service providers solely for the purpose of their disclosure.
(2) In addition, your personal data will not be disclosed to third parties, unless we are not legally obliged to do so or you have given us prior consent.
(3) Personal data that you provide to us for the processing of order transactions can be stored for commercial and tax reasons up to 10 years.
(4) Your personal data is safe with us! They are encrypted and transmitted to us. Our websites are protected by technical measures against damage, destruction, unauthorized access.
(5) You will receive information about your stored data free of charge at any time without giving reasons. You can always lock, correct or delete your data collected from us. You may revoke the consent to us at any time for collection and use without giving reasons. Please contact support@biocraftlab.com.
(6) Without the consent of the customer, the provider will not use the customer’s data for advertising, market or opinion research purposes.

Google Analytics Addendum

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout
You can prevent data collection via Google Analytics by clicking here. An “Opt-out Cookie” shall then be applied to your website which shall prevent any future collection of your data when visiting this website.
Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by “gat._anonymizeIp();” to ensure anonymized collection of IP addresses (IP masking).
reCAPTCHA
We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.
This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google’s privacy policy, please visit: https://policies.google.com/privacy?hl=en
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.